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Standard delivery times can be from 1 to 3 days (Monday - Friday). We ship exclusively with UPS on a fully tracked service direct to your door!

Standard delivery times can be from 1 to 4 days (Monday - Friday). Some more remote areas may take longer. We ship exclusively with UPS on a fully tracked service direct to your door!

Standard delivery times can be from 1 to 3 days (Monday - Friday). We ship exclusively with UPS on a fully tracked service direct to your door!

Standard delivery times can be from 2 to 4 days (Monday - Friday). Some more remote areas may take longer. We ship exclusively with UPS on a fully tracked service direct to your door!

Standard delivery times can be from 2 to 4 days (Monday - Friday). Some more remote areas may take longer. We ship exclusively with UPS on a fully tracked service direct to your door!

Standard delivery times can be from 3 to 6 days (Monday - Friday). Some more remote areas may take longer. We ship exclusively with UPS on a fully tracked service direct to your door!

Standard delivery times can be from 3 to 6 days (Monday - Friday). Some more remote areas may take longer. We ship exclusively with UPS on a fully tracked service direct to your door!

Standard delivery times can be from 4 to 8 days (Monday - Friday). Some more remote areas may take longer. We ship exclusively with UPS on a fully tracked service direct to your door!

Standard delivery times can be from 4 to 8 days (Monday - Friday). Some more remote areas may take longer. We ship exclusively with UPS on a fully tracked service direct to your door!

Details of our returns policy can be found below.

GENERAL RETURNS (Exchagne or Refund).

Items being returned must be in their original condition and packaging, with all lables and tags, and received within 30 days of the delivery date.

Wave and Wake will either exchange the item or provide a full refund.  Customers may also choose to avail of store credit which will be valid for 30 days from the date of return.

If items are not returned in new and unused condition, complete with packaging and lables / tags, Wave and Wake reserve the right to refuse acceptance on such return items.

Customers must inform the sales depatement of their intention to return an item within 14 days (The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) of delivery by emailing [email protected], including their original order details and reason for return.

Any item being returned is entirely at the customers own risk during transit.  The customer will bear the cost of the return postage for exchanges.  If an item is lost or damaged during transit, Wave and Wake will not be liable for replacement, excange or refund.

WARRANTY RETURNS

NEW PURCHASES

If you have received an item which you believe is flawed, you must inform us within 7 days of delivery via email to: [email protected]

Please also include all details of the original order, as well as details of your warranty claim (damage / flaws etc) in the form of pictures for us to initially assess.

The item in quesiton must be unused and in it's original condition, with all packaging, labels and tags.

USED PRODUCTS

If you believe your product should be assessed for a manufacturing warranty, please inform us immediately, including all details and pictures of the item.

Warranty claims on used products will be assessed on a case by case basis and in line with the brands guidance and standard manufacturers warranty.

In the event an item has to be returned for a warranty replacement, the customer will be provided with a return shipping label.

RETURN SHIPPING ADDRESS

Wave & Wake, Unit 31, Innotec Drive, Bangor, BT19 7PD, Northern Ireland, UK.

Taxes, Duties & Acceptance

DELIVERY METHOD – UPS TRACK & TRACE

We use UPS couriers, ensuring a reliable worldwide service, where you the customer can track your shipment right to your door.

DELIVERY ACCEPTANCE

Please inspect your delivery carefully for signs of damage. If your parcel show signs of damage on receipt from the courier, please make a note of this as 'Damaged' on the courier’s documents or if possible take photographs of the damaged areas.

DUTY & TAXES

Wave and Wake ship items without any duty paid. Additional local duties may be applicable in order to receive goods. This is the customers responsibility, Wave and Wake accept no liability for local import charges.